Terms of Service

1. Acceptance of Terms

By using this website or requesting services from FreshCo, you agree to these Terms of Service. If you do not agree, please do not use this website or submit an enquiry.

2. Services and Quotes

Information on this website is general in nature. Any quote, estimate, attendance time, or service recommendation may depend on property access, issue severity, site conditions, availability, and information provided by the customer.

3. Customer Responsibilities

Customers are responsible for providing accurate information and reasonable access so services can be assessed and completed safely.

• Provide correct contact, address, property and issue details
• Ensure safe and reasonable access to the property or affected area
• Tell us about relevant hazards, access restrictions, pets, tenants, strata rules or insurance requirements

4. Bookings, Attendance and Delays

FreshCo will make reasonable efforts to attend at the agreed time. Attendance times may change because of traffic, weather, emergency demand, supplier availability, safety issues, or circumstances outside our reasonable control.

5. Pricing and Payment

Prices may vary depending on the service scope, property type, access, materials, urgency, after-hours attendance, and any additional work requested. Payment terms will be explained before work proceeds unless urgent work is authorised by the customer.

6. Cancellations and Changes

If you need to cancel or change a booking, please contact us as early as possible. Cancellation fees may apply where a technician has already been dispatched, materials have been arranged, or reserved time cannot reasonably be reallocated.

7. Website Information

Website content is provided for general information only and should not be treated as technical, legal, insurance, health, or safety advice. You should seek professional advice for circumstances that require specialist assessment.

8. Liability

To the maximum extent permitted by law, FreshCo is not liable for indirect loss, consequential loss, loss of profit, loss of data, or damage caused by inaccurate customer information, pre-existing defects, unsafe access, or events outside our reasonable control.

9. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any rights, guarantees, remedies, or protections that cannot be excluded under the Australian Consumer Law or other applicable laws.

10. Privacy

Personal information submitted through this website or during service enquiries is handled in accordance with our Privacy Policy. Read our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be published on this page with a revised last-updated date.

12. Contact Us

For questions about these Terms of Service, contact: